To save you time we have provided the answers to some of our most common questions in our PERGUNTAS FREQUENTES .
Se a nossa secção PERGUNTAS FREQUENTES section is unable to answer your query please contact us on:
By Webchat
Our Webchat service is available weekdays between 10am and 6pm and is the quickest and easiest way to get in touch with us. Look out for "How can we help?" window, which will pop up when an agent is available at the bottom right of our page.
If our webchat isn't available then fill in the contact form below. Please choose the question that best matches your query and to ensure that your query is processed as quickly as possible please make sure that you provide as much detail as possible, such as reference to any previous correspondence concerning the issue, parcel tracking numbers etc. We endeavour to respond to emails as quickly as possible however it can take us several days to respond to enquiries via email.
No caso em que somos incapazes de resolver a sua queixa, você pode desejar prosseguir a resolução alternativa de litígios, através da plataforma Online de resolução de litígios. A plataforma pode ser encontrada em http://ec.Europa.eu/ODR.